South ranked second as the most favoured offshore contact centre delivery location in the world, servicing both Domestic and International Markets, with full Government support, improved access, and enhanced infrastructure.
With fluent English speaking talent, South Africa remains popular in the broader Anglosphere, with attention being placed on accent quality and empathy with consumers.
Enabling environment focusing on skills programmes and job creation. Proximity in culture, time zone, and geographical location to major locations pave a strong base for global outsourcing.
Deep domain expertise and knowledge across verticals such as Financial Services and Insurance, Telecommunications, ICT, Education, Retail, Energy and Utilities, and Healthcare with multi-channel service offerings.
South Africa has established itself as a lucrative outsourcing hub on the strength of overall quality of services delivered.
60-70% lower costs than the UK and Australia. Access to growing quality talent pools, supported by inclusive hiring and impact sourcing initiatives.