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When you were five

Amidst the sheer mass of the global dilemma mankind is faced with; it has become exceedingly difficult to remain confident and self-assured. I have found absolute joy and unwavering contentment recently in the simple pleasure of time spent in candid conversation with my kids.... Read More

Sirisha Govender
Capability BPO and Debt-IN Head: Training & Quality
June 18, 2020

Global BPO end-to-end delivery within 1 week

With the global pandemic of COVID-19, many online essential service companies are seeing an unprecedented increase in customer demand. An online retail demand service in the United States is one such company. The client experienced a rapid increase in customers needing their services, which, through our... Read More

May 26, 2020

Business As Not so Usual

Many are referring to the new way of work as the “new normal” as companies come to terms with having to split their workforces across working from home or from the office and having many not working at all. Our roles as the management... Read More

Roz Broome
COO Capability BPO
May 21, 2020

Reflection over the last few weeks

The last 4 weeks have been a roller-coaster of emotions. I personally am amazed at how effective our Government has been in their initiatives to keep South Africans and the people in our country safe. I believe President Ramaphosa outdid ... Read More

Mark Essey
CEO Capability BPO
May 21, 2020

Coronavirus putting Business Continuity Plans to the test

We are faced with unprecedented times. The world is in flux, as social norms, cultures and the global economy are under threat. The only constant is rapid change. It is a time where the resilience, patience, empathy and willpower of humanity is being tested Businesses, health organisations and governments... Read More

Multiple Country Contributions
March 29, 2020