The Value of Offshore CX Outsourcing

We are faced with unprecedented times. The world is in flux, as social norms, cultures and the global economy are under threat. The only constant is rapid change. It is a time where the resilience, patience, empathy and willpower kof humanity is being tested Businesses, health organisations and governments... Read More

RYAN STRATEGIC ADVISORY
November 23, 2020

Unplug yourself, look up, there is so much to see

We are faced with unprecedented times. The world is in flux, as social norms, cultures and the global economy are under threat. The only constant is rapid change. It is a time where the resilience, patience, empathy and willpower kof humanity is being tested Businesses, health organisations and governments... Read More

Sirisha Govender
Capability BPO and Debt-IN Head: Training & Quality
October 13, 2020

When you were five

We are faced with unprecedented times. The world is in flux, as social norms, cultures and the global economy are under threat. The only constant is rapid change. It is a time where the resilience, patience, empathy and willpower kof humanity is being tested Businesses, health organisations and governments... Read More

Sirisha Govender
Capability BPO and Debt-IN Head: Training & Quality
June 18, 2020

Global BPO end-to-end delivery within 1 week

We are faced with unprecedented times. The world is in flux, as social norms, cultures and the global economy are under threat. The only constant is rapid change. It is a time where the resilience, patience, empathy and willpower kof humanity is being tested Businesses, health organisations and governments... Read More

CapabilityBPO
May 26, 2020

Business As Not so Usual

We are faced with unprecedented times. The world is in flux, as social norms, cultures and the global economy are under threat. The only constant is rapid change. It is a time where the resilience, patience, empathy and willpower kof humanity is being tested Businesses, health organisations and governments... Read More

Roz Broome
COO Capability BPO
May 21, 2020

COVID-19 Corona Virus South African Resource Portal

On 31 December 2019, the World Health Organization (WHO) reported a cluster of pneumonia cases in Wuhan City, China. ‘Severe Acute Respiratory Syndrome Coronavirus 2’ (SARS-CoV-2) was confirmed as the causative agent of what we now know as ‘Coronavirus Disease 2019’ (COVID-19). Since then, the virus has spread... Read More

https://sacoronavirus.co.za
January, 2020

Everest Group - South Africa's GBS sector's value proposition

Most companies enabled 40-60% of their workforce to work remotely during COVID-19; with a number of companies reporting ~5% increase in productivity • Robust remote working infrastructure, augmented by relaxations in network infrastructure provisions and additional spectrum allocation, facilitated the quick transition... Read More

Capability BPO
August, 2020