Key Considerations When Choosing a CX Business Partner

Customer experience management has never been as challenging for enterprises as it is today. Going forward, the capacity to win new consumers and retain existing ones will be even more confusing, with ongoing rapid changes in end-user expectations, technology, and the need for business continuity.... Read More

January 26, 2021

The Value of Offshore CX Outsourcing

Without question the pressure for organizations to manage their customer experience functions to the highest levels of quality have been intense over the past several years. And, while trends come and go in terms of how best to achieve the best results for consumers on voice and digital platforms... Read More

November 23, 2020

Unplug yourself, look up, there is so much to see

I have often been accused of not being a realist. ...... Read More

Sirisha Govender
Capability BPO and Debt-IN Head: Training & Quality
October 13, 2020

When you were five

Amidst the sheer mass of the global dilemma mankind is faced with; it has become exceedingly difficult to remain confident and self-assured. I have found absolute joy and unwavering contentment recently in the simple pleasure of time spent in candid conversation with my kids.... Read More

Sirisha Govender
Capability BPO and Debt-IN Head: Training & Quality
June 18, 2020

Global BPO end-to-end delivery within 1 week

With the global pandemic of COVID-19, many online essential service companies are seeing an unprecedented increase in customer demand. An online retail demand service in the United States is one such company. The client experienced a rapid increase in customers needing their services, which, through our... Read More

May 26, 2020

COVID-19 Corona Virus South African Resource Portal

On 31 December 2019, the World Health Organization (WHO) reported a cluster of pneumonia cases in Wuhan City, China. ‘Severe Acute Respiratory Syndrome Coronavirus 2’ (SARS-CoV-2) was confirmed as the causative agent of what we now know as ‘Coronavirus Disease 2019’ (COVID-19). Since then, the virus has spread... Read More
January, 2020

Everest Group - South Africa's GBS sector's value proposition

Most companies enabled 40-60% of their workforce to work remotely during COVID-19; with a number of companies reporting ~5% increase in productivity • Robust remote working infrastructure, augmented by relaxations in network infrastructure provisions and additional spectrum allocation, facilitated the quick transition... Read More

Capability BPO
August, 2020