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Reflection over the last few weeks

May 21, 2020 Mark Essey - CEO Capability BPO

The last 4 weeks have been a roller-coaster of emotions. I personally am amazed at how effective our Government has been in their initiatives to keep South Africans and the people in our country safe.   I believe President Ramaphosa outdid himself in giving business notice so that we could mobilise and prepare ourselves as best we could before lockdown.  
 
Despite the uncertainty and confusion with Ministers interpreting the regulations differently, making it difficult for business and people on the ground, I have been and remain amazed at people’s resilience. My team in particular who has shown so much strength in dealing with everything thrown at them with courage, continually finding a solution regardless of the situation.  
 
I think this resilience sits at the core of South African people. We dust ourselves off, make a plan, and get on with it.  
 
As a business, the lockdown has hurt us, as it has for many companies here in South Africa and globally. We are however fortunate to be able to Work From Home and have managed to get our people deployed offsite to continue to do their great work. We are also fortunate to be able to move some of our workforce back into the office; for this, I am grateful that we are still able to operate.
 
It is hugely concerning to see so many people affected. It is no doubt massively difficult for our President and his Ministers when making decisions as to the best route course of action to take.

Personally, I have an enormous responsibility to my team and staff in keeping them safe, while at the same time focusing on keeping the business running so that we can all make a living. It is difficult to bring people back to work as it entails extra responsibility.  
 
Regardless of the confusion, the uncertainty, and continued worry, I remain upbeat. It is a time for opportunity too, to rethink and pivot into other ways of doing business. Things will never be the same and the future remains unclear; however, we need to adjust as best we can and look at the positive.




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