Capability BPO - About Us

ABOUT US

Ensuring a solid governance model and service delivery management
framework

We are fast, flexible, and nimble in solution design and deployment. We have the ability to implement solutions, at scale and globally, by rapidly reacting to the changes in our Client’s businesses and the environments they operate in.

Our ability to test, learn and rapidly implement insights comes from our own in-depth, first-hand experience and knowledge of the Business Process Outsourcing(BPO) space. We understand the importance of proactive solutioning, speed to market, and adaptive execution, whilst not compromising on service delivery and customer service excellence in order to maintain an competitive advantage.

Rolling out a WFH solution in one location is challenging enough. Rolling out an effective WFH solution across multiple sites across the world without any service disruption and with no impact to operational metrics is a huge achievement. In fact the only change was a dramatic reduction in Shrinkage!

We successfully deployed 750 heads around the world to work from home in a phased country by country approach, starting with the Netherlands, followed by Albania, Morocco, Colombia, South Africa and finally Suriname.

We engage with our clients based on trust and true partnership, ensuring a solid governance model and service delivery management framework, while driving the best possible customer experience.

Our Solutions

Capability BPO^™ delivers on a broad spectrum of services for full multi-channel Customer Life-Cycle Management including Customer Care, Sales, Winback, Retention, Back Office, Quality Assurance management, Workforce Management, Lead Generation, Helpdesk, Legal Process Outsourcing (LPO), Finance and Accounting Outsourcing (FAO)and Digital Transformation Consulting Services

Our global footprint spans North and South America, Europe, UAE, South Africa, Australia, and New Zealand and delivers the capability to provide our services in multiple languages including English, German, Spanish, Turkish, Dutch, French, and Italian.

We combine strategic methodology for assessing our Clients’ needs and requirements with our comprehensive approach towards continuous improvement and innovation to develop and deliver the framework for customized client-centric solutions.

"Back in 2018 when we founded 7G Digital Media, our new strategic marketing agency, we outsourced the onboarding of new customers to Acca19, powered by Capability BPO^™, based on their solid telephone outbound B2B experience. The decision worked! We are able to attest to the success of the solution, in both reducing onboarding costs and in building up our presence in segments like SME and SOHO"

Founder and CEO di 7G Digital Media

Marco Michielon

We are not just another call center offering low costs alternatives for offshore solutions.

We focus on innovation, digital transformation, data analytics and insights-based decision making. Our strong partner network, detailed process design, and well executed solution deployment, across all channels and interaction touch points, provides a solid footprint for clients and their specific needs.