WHY WE DO IT

WHY WE DO IT Here’s a better question than ‘why do we do it’. Why do YOU do it? Because, without being reductive about it, the answer is pretty much the same. We are an extension of you and your brand, and that comes through in our approach, our execution and our results.

Visit any company and they will pitch you their core values. They’ll talk about their people, and their process and everything in-between, and while digging deep into the DNA of an enterprise is a solid worthwhile pursuit, all too often the words become nothing more than lip-service. A company telling you what you want to hear.

We don’t do that here… here we approach things a little differently:

  1. We don’t want to talk about our people, we want to talk about yours. Because our people ARE your people.
  2. We listen. To you. To y(our) people. To the people on the other end of the line. A contact centre that listens, it feels almost backwards, but it is our high-ground, and it drives us all forward.

REASONS TO BELIEVE

Connections and conversations

Connections are really what it is all about. For us, it’s about reaching out, finding an answer, being accessible and/or offering a solution. We are a network of conversations that extends beyond our walls. We connect with our people, with you, with your brand. We are trained to be a part of it, to think and act like it, to believe in it. We then connect with your clients and customers, the people on the other end of the line, bringing them into the conversation so that we can all grow from there.

Listening

This is about more than nodding and smiling, it’s working at truly understanding! We don’t mouth off rote solutions and troubleshoot things based on our business model. We find solutions and a way forward based on yours. Yes, we really listen… to who you are and what you want to achieve. And then we go out of our way to make that happen with you, working together for mutual success.

Collaboration

We have said it before, but its worth repeating. We are not simply Capability BPO, when you employ our services, you are employing and extension of yourself. We walk like you, talk like you, work like you, we ARE you. Our purpose is to collaborate with you in order to find the best possible way to solve a problem, earn you returns and drive your business forward.

Sincerity

I mean… you can’t really unpack sincerity. It is what it is… and it is something that we build into every aspect of our being. We say what we say and mean it. We do what we do because we said we would. If something isn’t working we discuss it, openly, with you and we find the solution. Because of this you trust us. Because of this we grow.