Originating as a professional financial services company to provide debt recovery solutions to public and private entities alike, we have been in the business of helping your business since 2008.


Here are some of our highlights:




Debt-IN Consultants (PTY) Ltd T/A Capability BPO was founded.


A high profile client base, including First National Bank, Standard Bank, Woolworths Financial Services, Liberty Life and Telkom was soon established.




We were appointed to the City of Johannesburg debt collection panel, expanding our service offering into the public sector.




We were appointed as the outsourced credit department for Ricoh South Africa, successfully expanding our services into the commercial sector.


We are currently a member of ADRA and BPESA, both affiliated with collection and BPO umbrella bodies globally.



Mark founded Capability BPO in 2008. His hands on approach, keen operational insight, and extensive financial experience, gleaned from over a decade in the financial sector working with blue chip industry leaders, has led to the companies great success in the debt collection and credit recovery market.






Mark George EsseyManaging Director B.Com. B.Com Honours. ACMA.




John joined the Capability BPO team in 2010, bringing diverse (local and international) experience from within the financial sector with him. His insight and approach unlocks unseen potential in debtors’ books.







JOHN EsseyDirector B.Com. B.Com Honours. CA (SA).




Joining Capability BPO in 2016 as the CFO tasked with growing the company, Justin brought with him extensive experience and a reputation for impressive financial and operational execution in high pressure environments (both locally and in the United States).











Hena joined Capability BPO right at its inception, where she, like founding partner Mark Essey, helped man the phones. Today she has grown to become an integral, loyal member of the team, with a wealth of unrivalled experience in the industry. She is responsible for ensuring our commitment to service excellence.





Hena SugudhavOPERATIONS Director B.Com B COM HONOURS




303 Dr. Pixley Kaseme Street



+27 (0)66 481 5465


087 353 9832